To setup your own dedicated phone number (or pool of numbers if you have team of sales reps)

1. Login to your Stand Out From The Pack™ account

2. Go to 'Settings'

3. Go to 'Phone Numbers'

4. Click on 'Manage Numbers'

5. Click on '+Add Number' and select 'Add Phone Number'

6. Select country you want to be able to be able to make calls to and receive calls from (for example Australia)

7. Use the filter to choose whether you want to purchase a 'Toll Free', 'Mobile', or 'Local number'.
   *We recommend starting with a 'Mobile number' initially as it is the only* number type that allows you to send and receive SMS messages domestically in Australia as well as internationally. In the long run however, having a combination of all three number types will be beneficial because each one offers unique benefits for your business.
   *Toll-Free numbers can also send SMS, but only in the US and Canada.

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

All messaging transmitted via the platform - regardless of use case or phone number type (e.g., long code, or toll-free) - need to comply with the Application-to-Person (A2P) messaging. All A2P messages originating from the system are subject to this Messaging Policy, which covers messaging rules and /or prohibitions regarding:

1. Consent (“opt-in”): Consent can't be bought, sold, or exchanged. For example, you can't obtain the consent of message recipients by purchasing a phone list from another party. And SMS should only be sent to the opted-in contacts.

2. Revocation of Consent (“opt-out”): The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent so that Individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword.

3. Sender Identification: Every initial message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.

4. Messaging Usage: You should not be sending messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.

5. Filtering Evasion: As noted above, we do not allow content that has been specifically designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been specifically created with the intent to evade these mechanisms. We do not permit snowshoeing, which is defined as spreading similar or identical messages across many phone numbers with the intent or effect of evading unwanted messaging detection and prevention mechanisms.

By default all new Stand Out From The Pack™ accounts will be limited by following sms sending limits:
Please Note:The daily counter resets every day at midnight 00:00:01 AM UTC. If the limit is reached before the rest time the account is locked for the rest of the time period.

Day 1 - up to 250 sms messages / day

Day 2 - up to 500 sms messages / day

Day 3 - up to 750 sms messages / day

Day 4 - up to 1,000 sms messages / day

Day 5 - up to 1,250 sms messages / day

Day 6 - up to 1,500 sms messages / day

Day 7 - up to 1,750 sms messages / day

Day 8th Day & Ongoing - up to 5,000 sms messages / day

If you required to be able to send more than 5,000 sms messages per day please reach out to support by clicking here

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

A regulatory bundle is a set of documents needed to register a phone number inside the Stand Out From The Pack™.

Provisioning phone numbers in most countries require registration due to local telephony laws. These regulations often require providing set of identity documentation aka Regulatory Bundle to carriers or a local enforcement agency. Make sure you are providing relevant information and supporting documents or the bundle/address maybe rejected.

Dedicated phone number, once registered inside your Stand Out From The Pack™ account, is what allows for functions like 2-way text, missed call text back, sales call, call reporting to functions, as well as any automated sms that are programmed in the Stand Out From The Pack™ automation workflows to work.

Why do you need one a Regulatory Bundle?

The purpose of providing this identifying documentation for your business is to establish trust with both the regulators and ultimately your customers. Any business that uses phone, voicemail or sms for sales, marketing and customer care purposes needs it.

What documents do you need to for a Regulatory Bundle:

Typically for most countries you will need:

• Company Registration Certificate

• Utility Bill
  

  The documents required may differ depending on country and regulatory laws. For full details on this click here

How do I set up the Regulatory Bundle?

1. Click here to login to your Stand Out From The Pack™ account

2. Go to 'Settings'

3. Go to 'Phone Numbers'

4. Click on 'Regulatory Bundle' and follow the instructions on screen.

   Once it's been approved it will get passed on to the underlying carrier, Twilio, and they'll handle the registration with the relevant administrative entity for you. You will see your regulatory bundle / address listed and a 'Status' on far right will indicate when it's been approved.

   Once you have both Regulatory Bundle AND Address bundle approved you will be able to go and buy a phone number or multiple numbers which you can use in the system to improve your sales and marketing game!

   Additional Requirements for US and Canada

   If your business operates in US or Canada or you send sms messages to US or Canada you will also need to register for A2P10DLC Brand Registration by going to 'Trust Center' by going to 'Settings' > 'Phone Numbers' > 'Trust Center' (This will only show if your business address is set tu US or Canada.

For detailed instructions on how to setup your regulatory bundle, click the link below:

https://help.standoutfromthepack.com/article/details/eqQUuZpsqaMpoDEVXAFc

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Because You and your staff can call from anywhere effortlessly!

With Stand Out From The Pack™, you and your team can now make calls from any location, using any device! No more limitations of being tied to a specific mobile phone or physical landline. Simply log in to Stand Out From The Pack™ through a web browser or our convenient mobile app, no matter where you are in the world, and easily reach out to anyone, in any market, using any phone number you have set up.Imagine yourself enjoying mojitos in Hawaii while still being able to call a customer in Australia. You can use an Australian local or mobile phone number to make that call. The possibilities are endless! Plus, our incredible automation features like 'Missed-Call-Text Back', 'Call Tracking', Automated SMS Messages, Power Dialler, Database Reactivations, Number pool, Verified Caller ID, Call Recording, Call reporting, Sales Rep Leaderboards, Phone Number validations, Bulk SMS messages with custom values for personalisation, AI Bot for appointment booking, and AI managed conversations will take your business to the next level!

Having an integrated CRM with a phone number offers numerous advantages for businesses. It provides a centralized system for managing customer interactions, boosting sales conversions, streamlining workflows, analyzing data, facilitating collaboration between sales reps, and integrating with other software systems. These benefits ultimately result in increased productivity, improved customer satisfaction, and accelerated business growth. In contrast, a regular physical phone lacks these capabilities.

With Stand Out From The Pack™'s SMS texting and phone integration feature, you can send messages directly from the platform. You can also automate SMS conversations, campaigns, opt-ins, appointment booking, and set up an SMS after-hours service to never miss an opportunity.

To start sending SMS messages to leads, you need to purchase phone number. There are two ways to do this: use Stand Out From The Pack™'s in-house phone provider LC - Phone or use a third-party app.

Stand Out From The Pack™ has recently launched the LC (LeadConnector) phone system, which is 10% cheaper than Twilio. It allows you to purchase, manage, and use all phone numbers within Stand Out From The Pack™. Using LC Phone instead of a third-party app offers benefits such as one-click startup, increased security, increased delivery rates, real-time billing, and reduction of incompatibility issues.

If you already use Twilio but want to switch to the LC Phone system, you can switch all your sub-accounts to LeadConnector individually or in bulk.

Stand Out From The Pack™ also has a direct integration capability for Twilio. If you prefer to use Twilio for sending SMS messages or making calls, you can connect your Twilio account to Stand Out From The Pack™ instead.

Enabling a phone system on your account provides various benefits, including:

• Generation of immediate sales using our tried and tested 'Database Reactivation' campaign via SMS

• Easy 'Cold Calling' via Power Dialler and our 'Lead Finder' tool

• Sending and receiving SMS messages directly in the Stand Out From The Pack™

• Keeping all communication history in one place

• Creating personaliaed SMS message bulk campaigns

• Creating SMS templates for repeated use

• Automating Google Review Requests via SMS

• Generating more leads from the website using Webchat widget

• Utilizing Power Dialer for outbound calling

• Making and receive calls directly in the platform

• Keeping call recordings for analysis

• Letting the system connect you automatically with new leads using a 'whisper message'

• Automating SMS messages and pre-recorded voicemail messages based on trigger events

• More Sales Opportunities thanks to Missed Call Text Back

• Automatic Out-Of-Hours Responses

• Track calls for better attribution

• and evaluating your sales team's performance with Agent Reporting

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here

Local Phone Number

Local phone numbers are ideal for small local businesses that operate within a specific region or city.

For instance, if you frequently travel between Sydney and Melbourne, acquiring local phone numbers for both areas will enable you to easily reach out to interested leads or your existing customers. Calls from familiar area codes are more likely to be answered, and having a local number will make your business feel more connected to the residents in that particular area.

• Beneficial if you want to establish a local presence in a specific area of your target market.

• Helps build trust and credibility among local customers

• Makes it easier for leads & customers to reach your business without incurring long-distance charges.

• Has the region’s area code indicating a local presence which can help increase answer rate

• Makes it easier to reach customers in a specific location or region (leads will be more likely to answer the phone from a local number)

• Personalizes customer experience

  X Cannot send or receive an SMS messages in Australia
  *except for US, Canada and Puerto Rico (but because of that, US and Canada are subject to A2P Brand Registration requirement)
  

Toll-Free Phone Number

Toll-Free Number: A toll-free number is a telephone number that allows callers to reach your business without incurring any charges for the call. The cost of the call is instead borne by the recipient of the call (your business). Toll-free numbers usually start with a specific prefix, such as 1800, 888, 877, etc., and are commonly used by businesses to provide a convenient and free way for customers to contact them. A toll-free phone number is ideal if your business has a broad customer base and no fixed location. It can also help smaller businesses appear more substantial, enhancing their credibility. By using a toll-free number, your business can expand its reach beyond its current location, both nationally and internationally.For instance, a local coffee shop may not require a toll-free number. However, a company that serves customers across multiple states, such as New South Wales and Victoria, or even multiple countries like Australia and the US, would greatly benefit from having one.

• Makes it easy for leads that are interested in your business to contact your business from different regions

• Gives your business legitimacy

• Customers can call you free of charge

• Is not subject to A2P Brand Registration requirements

  X Cannot send or receive an SMS messages
  *except for US and Canada

Mobile Number

Whenever you need to be able to be communicating with customers via SMS 1on1 or sending to many using manual sending in bulk or using automation workflows for efficient lead nurture. With Stand Out From The Pack™, you can make calls and send SMS messages directly, eliminating the need for a specific mobile phone device that only one employee would have access to. This provides incredible flexibility as any employee can make calls and send SMS from anywhere using either the web browser version or our mobile app. Additionally, centralizing all communication trails /with customers makes them easily accessible to everyone, leading to higher sales conversion rates.

• Mobile numbers are essential for customer communication via SMS.

• Stand Out From The Pack™ allows calls and SMS messages, eliminating the need for a dedicated mobile device.

• Any employee can use the web browser or mobile app to make calls and send SMS from anywhere.

• Centralizing communication with customers via SMS improves accessibility and boosts sales conversion rates.

• Allows you to send and receive SMS messages domestically and internationally* too
  *with some carrier exceptions
  X is subject to A2P Brand Registration requirements if you send SMS messages to US or Canada

Local Number Vs Toll Free:

The key difference between a local and a toll-free number is that a local number is usually linked to a specific location, while a toll-free number isn’t location-sensitive. Toll-free numbers are particularly useful for businesses that operate on a national or international scale and want to provide a free and easily accessible means of communication for their customers. They can enhance customer service and make it more convenient for customers to inquire about products or services. Ultimately, the choice between mobile, local, or toll-free numbers depends on the nature of the business, its target audience, and its communication needs. Many businesses opt for a combination of these numbers to cater to different customer preferences and maximize their reach.

What Number Should I Buy for My Business?

It depends on your specific needs. Each number type offers its own set of advantages. A local number is particularly beneficial if you want to establish a presence in a specific region or for local advertising purposes. On the other hand, a Toll-free number gives your business the appearance of being a large and established brand, resulting in more inbound calls from various states or countries (especially if you operate internationally). Lastly, a Mobile phone number is great for sending SMS messages and making calls that are more personal. It allows your individual sales representatives to communicate with their assigned leads effectively.

Australian Area Code List

Here is a handy area code list to help you chose the right phone number, (first 2 digits of a phone number)
02 - Central East (New South Wales & Australian Capital Territory)

03 - South East (Victoria & Tasmania)04 - Mobile Telephones (Australia-wide)

07 - North East (Queensland)

08 - Central & West (Western Australia, South Australia & Northern Territory)

The following questions will guide you in deciding correctly what number type (or mix of numbers) to get:

1. Where are your customers based?
   Are they limited to a certain area, or are they spread across various states?
   If local area -> Get a Local number/s for that area (e.g. if you are based in Sydney get local number that starts with '02')
   If multiple local areas -> Get multiple Local number to cover all local state areas

2. What is Your Expansion Plan?
   Are you planning to expand nationally or globally? If so, get a Toll Free Number

3. Do you want to be able to maximise sales conversion with SMS Marketing?

   If yes -> Get mobile number's too!

4. Do you have a team of sales reps or just you?

   If you have multiple sales reps -> How big is the volume of calls?
   - If volume is low you might be ok to share one number across all reps and setup automatic call forwarding
   - if volume is high get more numbers by setting up a 'Number pool' and assign each number to a sales rep.

5. Do you want to be able to track the calls?
   Call tracking allows you to understand the attribution of where calls are coming from. Whether you sent out an eblast to get calls, or you’re targeting new customers with Facebook or Google ads, etc. you may want to know where incoming calls are coming from. By setting up number pools and using the call tracking feature of Stand Out From The Pack™, you can better understand the source of incoming calls/leads to your business.
   Stand Out From The Pack™ allows you to:

   • Track visitor activity  - this allows you to create several numbers for PPC (pay-per-click) keywords, Facebook/Google ads, and more. Here you would buy multiple Local phone numbers and assign each to correlate calls to website visitors PPC keywords and more.

   • Track a marketing campaign - this allows you to do a one-time email blast or one-time campaign. Here you would buy one Local or mobile phone number that would track all callers to a single marketing campaign. These insights then help you see which ad campaign, traffic source or campaign yields better returns so you can then better manage your marketing and advertising spend!
     For more info on Call tracking please click the link below:
     https://help.standoutfromthepack.com/article/details/vy7mmAO1DlwrCsYqqCyd

Best setup is mix of each number type!

In the Stand Out From The Pack™, you have the option to purchase multiple numbers to cater to your business needs. These numbers can be of different types, such as mobile, local, and toll-free numbers, which serve different purposes in customer interaction. Additionally, you can also purchase multiple mobile and local numbers if you have a larger sales team. This way you can then make sure that when leads call back to the number the received call from before, they will be able to speak to that specific sales rep.

Call from anywhere effortlessly!

With Stand Out From The Pack™, you and your team can now make calls from any location, using any device! No more limitations of being tied to a specific mobile phone or physical landline. Simply log in to Stand Out From The Pack™ through a web browser or our convenient mobile app, no matter where you are in the world, and easily reach out to anyone, in any market, using any phone number you have set up.Imagine yourself enjoying mojitos in Hawaii while still being able to call a customer in Australia. You can use an Australian local or mobile phone number to make that call. The possibilities are endless! Plus, our incredible automation features like 'Missed-Call-Text Back', 'Call Tracking', Automated SMS Messages, Power Dialler, Database Reactivations, Number pool, Verified Caller ID, Call Recording, Call reporting, Sales Rep Leaderboards, Phone Number validations, Bulk SMS messages with custom values for personalisation, AI Bot for appointment booking, and AI managed conversations will take your business to the next level!

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here

There are several benefits that your business can enjoy from having a toll-free phone number:

1. Enhanced Customer Service: A toll-free number allows customers to reach out to the business without incurring any charges. This makes it easier for customers to contact the business, leading to improved customer satisfaction and loyalty.

2. Increased Accessibility: By providing a toll-free number, businesses can ensure that their products or services are easily accessible to a wider audience. Customers from different regions or even countries can reach out to the business without worrying about long-distance charges.

3. Professional Image: Having a toll-free number gives a business a more professional image. It conveys the message that the business is established and committed to providing excellent customer service.

4. Brand Recognition: A toll-free number can serve as a powerful marketing tool. It is easy to remember and can be used in advertising campaigns, increasing brand recognition and recall among potential customers.

5. Tracking and Analytics: Toll-free numbers can be equipped with advanced tracking and analytics features. This allows businesses to monitor call volumes, track marketing campaigns, and gather valuable data about customer preferences and behavior.

6. Geographic Flexibility: With a toll-free number, businesses can establish a virtual presence in multiple locations. Calls can be forwarded to different offices or departments, providing flexibility and convenience for both the business and its customers.

7. Cost Savings: While toll-free numbers do come with a cost, they can actually save businesses money in the long run. By centralizing customer inquiries and support through a single toll-free number, businesses can streamline operations and reduce the need for multiple phone lines.

8. Competitive Advantage: In today's competitive business landscape, having a toll-free number can give a business an edge over its competitors. It demonstrates a commitment to customer service and accessibility, which can attract new customers and retain existing ones.

9. Improved Marketing Campaigns: Toll-free numbers can be integrated into marketing campaigns, allowing businesses to track the effectiveness of their advertising efforts. By analyzing call data and customer feedback, businesses can refine their marketing strategies and optimize their return on investment.

10. Increased Sales Opportunities: A toll-free number provides customers with a direct line to the business, making it easier for them to make inquiries, place orders, or seek assistance. This can lead to increased sales opportunities and revenue generation for the business.In summary, Toll-free Number: Makes it easy to contact the business from different regionsGives the business legitimacyCustomers call free of charge

What about Toll Free Number and ability to send & receive an SMS message?

Toll-free numbers are designed for calls, not SMS messages. However, there is an exception in the United States and Canada where you can send and receive SMS messages using a toll-free number. If you try to send an SMS to other countries with a US toll-free number, it will be one-way only. To receive replies from recipients, you need to use a mobile number with the same country code as them.

Please note that toll-free numbers from other countries do not support SMS. Therefore, if you want to send SMS messages, you will need to purchase a mobile number within the Stand Out From The Pack™ platform.

How to buy a phone number via Stand Out From The Pack™:

1. Click here to login

2. Go to 'Settings'

3. Go to 'Phone Numbers'

4. Click on 'Manage Numbers'

5. Click on '+Add Number' and select 'Add Phone Number'

6. Select country you want to be able to be able to make calls to and receive calls from (for example Australia)

7. Use the filter to choose whether you want to purchase a 'Toll Free', 'Mobile', or 'Local number'.
   We recommend starting with a 'Mobile number' initially as it is the only* number type that allows you to send and receive SMS messages domestically in Australia as well as internationally. In the long run however, having a combination of all three number types will be beneficial because each one offers unique benefits for your business.
   *Toll-Free numbers can also send SMS, but only in the US and Canada.

Call from anywhere effortlessly!

With Stand Out From The Pack™, you and your team can now make calls from any location, using any device! No more limitations of being tied to a specific mobile phone or physical landline. Simply log in to Stand Out From The Pack™ through a web browser or our convenient mobile app, no matter where you are in the world, and easily reach out to anyone, in any market, using any phone number you have set up.Imagine yourself enjoying mojitos in Hawaii while still being able to call a customer in Australia. You can use an Australian local or mobile phone number to make that call. The possibilities are endless! Plus, our incredible automation features like 'Missed-Call-Text Back', 'Call Tracking', Automated SMS Messages, Power Dialler, Database Reactivations, Number pool, Verified Caller ID, Call Recording, Call reporting, Sales Rep Leaderboards, Phone Number validations, Bulk SMS messages with custom values for personalisation, AI Bot for appointment booking, and AI managed conversations will take your business to the next level!

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here

Yes, there are following fees you need to be aware of:

1. Monthly fee for Each Mobile / Toll Free / Local number
   A monthly fee is applicable for each number you purchase.

2. Phone calls (per each 1-minute)
   Usage fees are charged for both inbound and outbound calls, calculated per minute.

3. SMS messages
   Fees are applied for each SMS message sent and/or received, calculated per each 160-character segment.

4. A2P 10DLC Brand registration fee
   This is a one-time fee for registering your brand under the A2P 10DLC program.

5. A2P 10DLC campaign fee
   The amount of this fee depends on the type of use case for your A2P 10DLC campaign.

6. A2P 10DLC Campaign verification fee
   This is a one-time fee for verifying your A2P 10DLC campaign.

7. Call recordings
   Fees are applicable for accessing and using call recording services.

8. Phone number validations
   Fees are charged for validating phone numbers.

9. Answering machine detection
   Fees apply for utilizing answering machine detection services.

10. Carrier fees
    Charges may be incurred for carrier-related services.

11. MMS
    Fees are applicable for sending and receiving multimedia messages.

Details and costs on the above mentioned fees are clarified on our 'Fees & Inclusions page' which you can access by clicking here.

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here.

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Your account has ‘account credit’ feature that is used to pay for things like emails, contact validations, sms messages, phone usage, ai generated content etc (accessible by you via ‘company billing’ section inside your account by going to 'Settings' > 'Company Billing'). Each month your account credit may be top up with additional complimentary credits provided by us (subject to your subscription inclusions).

When your ‘account credit’ balance reaches zero (or minimum set amount set by you), it will automatically be topped up with additional amount set by you starting form as little as USD $5 (you have option to adjust this amount at any time). This is also referred as ‘auto-recharge’ feature and you may chose to increase this amount to avoid issues with any campaigns you may be running (for example you may have automated workflow that has sms messages programmed around specific promotion). Auto-recharge payments are charged separately from monthly software subscription and may occur at higher frequencies (subject to how many outbound/received call minutes you incur and/or how many text messages you send / receive, and/or how many emails you sent and/or how many words you generate using the inbuilt AI Content generator).

It's important to also note that the usage includes any text messages, emails sent in bulk and/or via pre-programmed automation workflows you have active on the account. If you have any 'Premium automation workflow actions and/or AI Actions configured, those are also a subject to a fee. If you have Conversation AI enabled on your active and there are messages generated by the AI, those are also a subject to a fee. If you generated any text or images using the built in Content AI feature, those are also a subject to a fee. Full details on each further down our 'Fees and Inclusions Disclaimer' page by clicking here

If you have any specific requests, questions, or concerns regarding billing please click here to contact us

Importing your contact list is crucial for maximizing the benefits of our software and achieving optimal results for your business.

A data-rich contact list is essential for effective retargeting strategies. It allows for personalized marketing campaigns, enhances customer experience, boosts conversion rates, reduces advertising costs, and fosters customer loyalty.

To fully unlock your revenue potential, it is vital that your contact list is comprehensive and includes not only standard information but also additional details such as genders, birthdays, customer status, spending history, purchase frequency, communication dates, product/service purchases, and IP addresses. By consolidating all contacts into one list and adopting this comprehensive approach, you can personalize marketing campaigns, enhance customer experience, boost conversion rates, create smart lists, optimize your sales pipeline, improve paid ad retargeting, and generate lookalike audiences.

This will result in lower costs, better targeting, and improved sales conversions. With our powerful sales pipeline, intelligent automations, and retargeting capabilities, you can leverage these advantages to generate more revenue.

We offer two options to assist you with importing your list of contacts:

1. You can use this template that will guide you in preparing your list for import.

2. OR we can handle the entire list preparation and import process for you, although additional fees will apply.

IMPORTANT: If you're not an Admin User, you won't have the ability to import/export contacts. You can adjust your User Settings by

1. Logging in to your Stand Out From The Pack™ account

2. Clicking on 'Settings'

3. Clicking on 'My Staff' and selecting 'Team Management'

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Please note that we can assist with preparing your contact list for import to the CRM. We can help with tasks like consolidating and merging contacts, formatting date and phone fields, validating email addresses, creating custom fields, importing the list, and recreating previous opportunities. Additional fees apply for these services. Alternatively, you can follow our guide by clicking here to complete this process independently.

We charge a fee for for list import preparation, which includes consolidating any spreadsheet files you provide, formatting data, validating contact records, creating custom fields in the CRM, testing the import using a small sample, importing the full list into your Stand Out From The Pack™ account, and finally, recreating any opportunities you had associated with the contacts already in to a new pipeline. The fee is 50c per each contact record (in AUD)

The 'Contact List Preparation & Import Service' includes:

1. Consolidating multiple spreadsheet files into one (You provide)
   Many customers have data from various sources (e.g., CRM exports and other software tools). Once you provide CSV or XLS files, we will combine all this data into a single spreadsheet and merge contacts with the same first and last name, as well as matching email and/or phone number into one row. If they don't have matching email and/or phone number, we will not merge them.

2. Formatting the data
   So it can be imported and used in Stand Out From The Pack™

3. Validating contact records
   We will check the email addresses in your list for improper formatting, known spam traps, free and disposable emails, invalid MX records, invalid domains, and role-based email addresses. Our goal is to provide you with a cleaner contact list for better email deliverability.

4. Creating unique custom fields
   For instance, if you have unique information about your contacts that is specific to your business niche, we will create custom fields for you. This will ensure that this information is properly imported when you import your contact list.

5. Recreation of Opportunities
   If you have any existing deals with your contacts, we will also recreate those for you.

6. Testing the import process using a small sample from your list

7. Importing the full list into your account in Stand Out From The Pack™

If you're interested in the 'Contact List Preparation & Import Service', click here to contact our sales team

For full terms and conditions about the 'Contact List Preparation & Import Service', please click here

Database Reactivation is a specialized marketing strategy that helps businesses re-engage inactive or unresponsive customers or subscribers. It involves running an effective SMS campaign to immediately generate sales opportunities.

If you have an existing database of leads, such as people who never converted, tried a trial but never signed up, or past customers who are no longer engaged with you, we can run an SMS campaign to generate new sales opportunities for you. This gives you the chance to generate sales quickly and at a low cost.

If you have a list with phone numbers and want to run a database reactivation campaign, get in touch so we can advise you on the best way to set it up.

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here

LeadsFinderAI™ is a prospecting tool designed to help you generate a list of potential customers effortlessly using live data from variety of reputable search engines.

With just a few clicks, you can identify and connect with your ideal clients in any location, resulting in a steady stream of leads for your pipeline.

How does LeadsFinderAI™ work?

Simply provide LeadsFinderAI™ with information about your target audience and the city you want to focus on. With one click, our intelligent search feature will produce thousands of results, complete with their contact information.

Once you have the leads, importing them into Stand Out From The Pack™ is as easy as a single click. You can then use smart automation to load them into the PowerDialler for seamless outreach via phone calls. Engage with your prospects, qualify them, and even make sales right on the call. Alternatively, you can follow up further via SMS or email.

Another powerful feature of LeadsFinderAI™ is the AI Writing Assistant. For each business contact record you want to call, it helps you generate unique and highly personalized email messages that are specific to their company. No more generic cold email outreach using the same message for everyone. Each email is tailored to the recipient, resulting in much higher open, click-through, and reply rates.

And unlike other lead generation software that uses outdated and recycled data, all our data is sourced in real-time. This ensures that you have access to the most up-to-date information for effective prospecting.

Why is LeadsFinderAI™ better then a regular contact list scraping tools?

• LeadsFinderAI™ when powered with the Stand Out From The Pack™'s amazing automation workflows helps you scale your prospecting campaigns faster, cheaper, and easier.
  (LeadsFinderAI™ seamlessly integrates with Stand Out From The Pack™)

• LeadsFinderAI™ helps you find email addresses of your ideal clients based on up to date, current and real-time data. (No static lists here... fresh data!)

• It helps you find not just company email addresses but also work email addresses of their employees, their names, roles and phone numbers (when available).

• You get LinkedIn profile information for the leads found as well.

• You can search by Industry (Great for B2B), Profession (Great for B2B and B2C) or by Company Domain (Great if you're trying to target particular corporation / larger company and want to find out contacts to reach out to)

• AI Writing Assistant - Generate Company Summaries, Intros, and Email Subject lines. (this way each cold email you sent is as personalised as possible for much better open, click-through and reply rates!)

• In addition to contact information you also discover contacts social media links (Facebook, Instagram, LinkedIn, or X formerly Twitter).

• Find out reputation of each business (their average star rating on Google)

• Data Protection 100% safe, secure, and compliant data (Information is publicly available LeadsFinderAI™ just helps you dig it out FAST)

• LeadsFinderAI™ integrates with openAI to help you generate unique, highly personalised prospecting emails!

• Scale your outreach campaigns faster and let LeadsFinderAI™ do the hard work

• Save money by using LeadsFinderAI™ instead of wasting staff hours having to generate prospecting lists and write messages manually.

• Automate your entire lead generation and prospecting process with just a click.

  For more information about LeadsFinderAI™ click here.

If you have any specific requests, questions, or concerns about LeadsFinderAI™ please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here

Cold calling is a sales technique where a salesperson contacts potential customers who have not expressed any prior interest in their product or service. It involves making unsolicited phone calls to individuals or businesses with the aim of generating sales leads or closing deals.

Cold calling can be an effective strategy for generating sales in the business-to-business (B2B) context for several reasons:

1. Targeted Outreach: Cold calling allows businesses to directly reach out to their target audience. By researching and identifying potential prospects, salespeople can tailor their pitch to address specific pain points and offer solutions that meet their needs.

2. Relationship Building: Cold calling provides an opportunity to establish a personal connection with potential customers. Through effective communication and active listening, salespeople can build rapport, understand customer requirements, and position their product or service as a valuable solution.

3. Immediate Feedback: Unlike other marketing strategies, cold calling offers immediate feedback. Salespeople can gauge customer interest, objections, and concerns in real-time, allowing them to adjust their approach and address any issues on the spot.

4. Lead Generation: Cold calling helps generate qualified leads. By engaging in conversations with potential customers, salespeople can identify those who are genuinely interested in their offering and are more likely to convert into paying customers.

5. Direct Sales Opportunities: Cold calling can lead to direct sales opportunities. By effectively presenting the benefits and value of their product or service, salespeople can persuade potential customers to make a purchase or schedule a meeting for further discussion.

We can help you setup not only your cold call prospecting and train up your sales reps but also find prospects to call to as well using our AI powered tool called LeadsFinderAI™.

For more information about LeadsFinderAI™ click here.

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you. Click here

Carriers are increasingly vigilant about spam and enforcing acceptable use policies (AUP) for SMS and Calls. They have implemented regulations and compliance frameworks to combat spam and protect end customers (leads/contacts). If you have clients or customers in the US, Trust Center offers products that can enhance customer engagement by improving throughput and brand recognition. To access the available Trust Center products, please login to your account and go to 'Settings' > 'Phone Numbers' > 'Trust Center'

For more detailed instructions, click the link below:

https://help.standoutfromthepack.com/article/details/tY4kGgV4SACfWPFDcvpD

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number and The Trust Center for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to this up yourself please go to 'Settings' > 'Phone Numbers' > 'Trust Center' and follow instructions on the page.

A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. A2P 10DLC offerings provide better delivery quality and lower filtering risk than long code SMS of the past, using the same phone numbers. This registration process is also available for countries outside of the U.S as well. Register now to benefit from improved deliverability and increased throughput in the new verified A2P 10DLC ecosystem. 

To help ensure your Campaigns are approved in this vetting process, please follow these best practices when submitting new Campaigns.

https://help.standoutfromthepack.com/article/details/eRWjLSccMe7Gc6bXf6Sq

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to this up yourself please go to 'Settings' > 'Phone Numbers' > 'Trust Center' and follow instructions on the page.

Avoid additional carrier filtering by registering for A2P messaging capabilities.

This applies to SMS/MMS sent to the US(only) via 10-digit long code numbers.

For more detailed instructions, click the link below:

https://help.standoutfromthepack.com/article/details/eRWjLSccMe7Gc6bXf6Sq

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the A2P Brand and Campaign Registration for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to this up yourself please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' > 'Trust Center' and follow instructions on the page.

SHAKEN/STIR refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. This will help in avoiding the calls to show up as SPAM or getting filtered. It helps increase the answer rates of your calls by getting the highest SHAKEN/STIR attestation rating. No coding is required for outbound calls. (US only)

For more detailed instructions how to enable this, click the link below:

https://help.standoutfromthepack.com/article/details/QbiJ6mCBLqu7CwxYsJr8

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the SHAKEN/STIR Trusted Calling (Voice) for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to this up yourself please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' > 'Trust Center' and follow instructions on the page.

It improves your call response rates by showing up to 15 characters on your customer's phone. To check if this feature is available, login to your Stand Out From The Pack™ account and go to Settings > Phone Numbers > Trust Center.

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the CNAM Registration (Voice) for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

The different phone number settings in the Stand Out From The Pack™ include Number Name, Forwarding Number, Pass Called Number As Caller ID, Enable Call Connect, Whisper Message, Call Recording, and Call Timeouts. These settings allow you to customize how calls are handled, including routing, caller ID display, call connection, message playback, call recording, and call timeout duration.

Number Name

The internal name for the phone number (maybe it’s ‘main marketing number,’ or maybe you’ll name it after an employee who will get assigned this number) 

Forwarding Number

The phone number to which inbound calls are made to this new number should route (when someone calls the new number you just purchased, the call will be redirected to whatever number we save here).

Pass Called Number As Caller ID

By default, if you don't check this box, the caller's phone number will be displayed on Caller ID. But if you do check this box, the system will display the phone number you just purchased as the Caller ID number. This can be helpful because you'll always know that an incoming call is coming from Stand Out From The Pack™.

Call Connect

If you leave this box unchecked, incoming calls will operate as usual, connecting immediately when you answer. However, by checking this box, you will receive a whispered message instructing you to press a button on your phone to accept the incoming call.

Whisper Message

The Whisper Message controls the message played to staff member who answers the call when the Call-Connect feature is enabled. So you would put something like "Call via Stand Out From The Pack™ from phone number press any key to get connected." so that you know you’re about to hop on a call from the system and that you need to press a key to connect with the caller.

Call Recording

The ability to turn on call recording is incredibly powerful as we will not only record the calls, but we will also publish the recording right into the conversation stream of each contact, along with all the emails, text messages, Facebook messages, Instagram DMs, and more! If you turn this on, please be aware that most states require that you enter a whisper message here, like “This call will be recorded for quality purposes,” so that the caller is aware.

Inbound and Outbound Call Timeouts

Inbound timeout: The amount of time (in seconds) the system lets the inbound call ring before being dropped or forwarded to a voicemail (personal voicemail or pre-recorded voicemail within the Stand Out From The Pack™).

Outbound timeout: The amount of time (in seconds) the Stand Out From The Pack™ lets the outbound call ring before dropping the call. Setting a shorter outbound timeout to 30 +/- seconds will reduce your chances of reaching the customer's/leads voicemail. This is ideal if you run voicemail drop campaigns or your agents have large lists and only want to speak to readily available leads.

For more information, you can visit the link below:

https://help.standoutfromthepack.com/article/details/9odooVAxuQiwgCMrzrIr

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Scenario 1: 

If you want the lead to reach your cellphone voicemail, you can leave this field blank or add 60 secs.

Scenario 2:

 If you want the line to ring and the lead to reach a pre-recorded voicemail set within your account in the Stand Out From The Pack™, add the inbound call timeout to around 20+/- seconds. Setting a short timeout will ensure the line doesn't ring long enough to reach your personal voicemail recording.

Scenario 3: 

If you want inbound calls to go straight to the pre-recorded voicemail within the your account in the Stand Out From The Pack™, set the inbound call timeout to 1-4 seconds. This will ensure that the voicemail set within the CRM is used. If so, you must ensure you have uploaded a voicemail (MP3/WAV file) within the Business Info tab or the assigned users' profile settings.

What is Inbound call timeout:
The amount of time (in seconds) the system lets the inbound call ring before being dropped or forwarded to a voicemail (personal voicemail or pre-recorded voicemail within the Stand Out From The Pack™).

What is Outbound call timeout: 

The amount of time (in seconds) the Stand Out From The Pack™ lets the outbound call ring before dropping the call. Setting a shorter outbound timeout to 30 +/- seconds will reduce your chances of reaching the customer's/leads voicemail. This is ideal if you run voicemail drop campaigns or your agents have large lists and only want to speak to readily available leads.

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Throughout the Stand Out From The Pack™, you can automate off-call statuses such as connected vs. not connected, which enables you to do powerful things like automatically sending a text message back to any inbound calls that go unanswered. We call that a Missed-Call Text-Back.

To execute automation like that, the Stand Out From The Pack™ needs to know if a call is connected, and often it can get confused by thinking that a voicemail recording is actually a person. When that happens, the call is categorized as connected even though it really didn’t connect to a human.

You can eliminate the possibility of confusion by checking the 'Enable Call connect Feature' checkbox by going to:

1. 'Settings' > 'Phone numbers'

2. Pick a phone number to edit by clicking the '3 dots' on the right hand of the screen

3. Click 'Edit Configuration'

4. Check the 'Enable Call connect feature'.

By checking the box, the receiver of the inbound call (aka you or one of your staff who is logged in on the desktop or has our mobile app installed) must press a key to connect. That way, the Stand Out From The Pack™ always knows whether or not a call was actually answered by a human, which is why we recommend turning this on.

IMPORTANT

Make sure you enable a 'Whisper message' and add a following:
"Incoming call via Stand Out From The Pack™ from phone number press any key to get connected"

AND if you enable 'Call Recording' you also add this message following message:
"This call will be recorded for quality purposes."

For more information, you can visit the link below:

https://help.standoutfromthepack.com/article/details/9odooVAxuQiwgCMrzrIr

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the Call Connect for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

In call center operations, a number pool can be used to distribute incoming calls among a group of agents. Instead of assigning a dedicated phone number to each agent, the calls can be routed to any available agent from a pool of numbers. This helps in balancing the workload among agents and ensures efficient handling of incoming calls. If you have a team of sales reps and large amount of incoming calls, this is a great feature to help you streamline your operations!

Click the link below to find out how to set this up inside Stand Out From The Pack™:
https://help.standoutfromthepack.com/article/details/vy7mmAO1DlwrCsYqqCyd

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup a pool of phone numbers for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Call tracking allows you to understand the attribution of where calls are coming from.

Whether you sent out an eblast to get calls, or you’re targeting new customers with Facebook or Google ads, etc. you may want to know where incoming calls are coming from. By setting up number pools and using the call tracking feature of Stand Out From The Pack™, you can better understand the source of incoming calls/leads to your business.

Click the link below to find out how to set up call tracking inside the Stand Out From The Pack™:

https://help.standoutfromthepack.com/article/details/vy7mmAO1DlwrCsYqqCyd

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the call tracking for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Call tracking offers several benefits for businesses like yours:

• Measuring marketing effectiveness: Call tracking in your Stand Out From The Pack™ account allows your business to accurately measure the success of your marketing campaigns. By assigning unique phone numbers to different marketing channels (such as online ads, social media, or print), you can track which channels are generating the most phone calls. This data helps your business optimize it's marketing efforts and allocate resources more effectively.

• Improving customer service: Call tracking provides valuable insights into your customer interactions. You can can record and analyze phone conversations to identify areas for improvement in customer service. This information can be used to train your employees, enhance communication skills, and ultimately provide a better customer experience.

• Optimizing advertising spend: With call tracking in your Stand Out From The Pack™ account, your can determine which advertising campaigns are driving the most phone leads. By analyzing call data, businesses can make informed decisions about where to invest their advertising budget. This helps maximize return on investment (ROI) by focusing resources on the most effective marketing channels.

• Enhancing sales performance: Call tracking enables your business to monitor and evaluate sales calls. By reviewing call recordings and analyzing call metrics, you can identify sales techniques that work well and those that need improvement. This information can be used to train sales teams, refine sales scripts, and increase conversion rates.

• Tracking offline conversions: In addition to online conversions, call tracking allows you to to track offline conversions. For example, if a customer sees a print ad and calls the provided phone number, call tracking can attribute that lead to the specific ad. This helps your business better understand the impact of your offline marketing efforts and make data-driven decisions.

• Gaining competitive advantage: By leveraging call tracking, you can gain a competitive advantage in your industry. The insights gained from call data can help your businesses understand customer preferences, pain points, and buying behaviors. Armed with this knowledge, you can tailor your products, services, and marketing strategies to better meet customer needs and outperform competitors.

  Overall, call tracking in your Stand Out From The Pack™ account provides businesses with valuable data and insights that can drive marketing effectiveness, improve customer service, optimize advertising spend, enhance sales performance, track offline conversions, and gain a competitive advantage.

Click the link below to find out how to set up call tracking inside the Stand Out From The Pack™:

https://help.standoutfromthepack.com/article/details/vy7mmAO1DlwrCsYqqCyd

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the call tracking for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Using your phone number as the Caller ID for your outgoing calls is as easy as verifying your number using the Verified CallerID aka Number Masking feature.

There are several benefits of having a Verified Caller ID:

• Increased Trust: With a Verified Caller ID, recipients can trust that the incoming call is legitimate and not a scam or spam call. This helps to build trust between businesses and their customers.

• Improved Answer Rates: When a call displays a Verified Caller ID, recipients are more likely to answer the call as they know it is from a trusted source. This can lead to higher answer rates and better communication between businesses and customers.

• Enhanced Customer Experience: By displaying a Verified Caller ID, businesses can provide a seamless and trustworthy experience for their customers. This can help to improve customer satisfaction and loyalty.

• Reduced Fraud and Scams: Verified Caller ID helps to combat fraudulent calls and scams by providing a way to authenticate the identity of the caller. This can protect individuals from falling victim to fraudulent activities.

• Compliance with Regulations: In some industries, such as finance or healthcare, there are strict regulations regarding caller identification. Having a Verified Caller ID ensures compliance with these regulations and avoids potential penalties or legal issues.

• Brand Reputation: By using a Verified Caller ID, businesses can protect their brand reputation by ensuring that their calls are easily identifiable and trustworthy. This can help to maintain a positive image in the eyes of customers and stakeholders.

Click the link below to find out how to set up a verified CallerID:
https://help.standoutfromthepack.com/article/details/WfQ6iBSZb36BrHXZvCh1

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the Caller ID Verification for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

The Reporting Tab includes a specific report on calls. Using various available filters, you can view the call source, duration, and more. You can also export the data if you need a spreadsheet/list of the information.

For more information click the link below:

https://help.standoutfromthepack.com/article/details/KeMWkwbvkyq9swmGbWok

If you have any specific requests, questions, or concerns, please click here to contact us

The ability to turn on call recording is incredibly powerful as we will not only record the calls, but we will also publish the recording right into the conversation stream of each contact, along with all the emails, text messages, Facebook messages, Instagram DMs, and more! If you turn this on, please be aware that most states require that you enter a whisper message here, like “this call will be recorded for quality purposes,” so that the caller is aware.

You may want to record calls to be able to review them for quality assurance or to improve over the phone sales skills of your reps.

For more information about call recording and it's benefits click the link below:

https://help.standoutfromthepack.com/article/details/hUSbYbIn341rVyQajHgp

If you have any specific requests, questions, or concerns, please click here to contact us

Missed Call Text Back is a feature that allows you to automatically send a text message to someone who has called you but you were unable to answer the call.

Instead of calling them back, you can send a pre-written text message explaining why you missed their call or asking them to leave a message.

This is powerful function offers several benefits:

1. Improved customer engagement: By sending a text message in response to a missed call, businesses can engage with their customers and provide them with relevant information or updates. This helps to keep the customers informed and connected.

2. Cost-effective communication: Missed Call Text Back eliminates the need for businesses to make return calls to customers who have missed their calls. Instead, a simple text message can be sent, which is more cost-effective and efficient.

3. Increased customer satisfaction: When customers receive a text message in response to their missed call, they feel acknowledged and valued by the business. This leads to increased customer satisfaction and loyalty.

4. Time-saving solution: Instead of spending time manually calling back each missed call, businesses can automate the process with Missed Call Text Back. This saves time and allows employees to focus on other important tasks.

5. Enhanced marketing opportunities: Missed Call Text Back can be used as a marketing tool by including promotional offers, discounts, or links to relevant content in the text message. This helps businesses to drive sales and increase customer engagement.

Overall, Missed Call Text Back provides businesses with an efficient and effective way to engage with customers, save time, and enhance customer satisfaction.

For more information on how to set up 'Missed-Call-Text-Back' inside the Stand Out From The Pack™ click the link below:

https://help.standoutfromthepack.com/article/details/hFKB8Nk92ft9HQkaDrOq

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to set up the Missed-Call-Text-Back for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

The Reporting Tab includes a dedicated report called "Agent Reporting" that allows you to effortlessly track information about your sales reps in the Stand Out From The Pack™. Agent Reporting provides valuable insights into Opportunities and Conversions, email and SMS stats, and more.

With Agent Reporting, you can easily evaluate your entire sales team's performance at a glance. The convenient leaderboard function shows you important metrics like "Most Won Opportunities," rank, points, sales efficiency, total sale value, average sales duration, and sales velocity. Sales velocity measures how quickly your business is earning money by revealing the daily revenue generated by your sales team. For example, an individual sales rep might deliver an average of $2,000 in daily revenue, while an entire team might generate an average of $50,000. This information can help you make key decisions in your business to optimize its sales.

To access the Agent Reporting report, simply go to the Reporting section and click on "Agent Reporting". From there, you can select team members and choose a date range to retrieve the desired data. The report presents data boxes for various metrics and allows you to compare different time periods. Remember to update the filters and time frame as needed.

For more detailed instructions on how to access and use this feature inside the Stand Out From The Pack™, click the link below:

https://help.standoutfromthepack.com/article/details/Gsa5HHvqCoiYRFvvCvr7

If you have any specific requests, questions, or concerns, please click here to contact us

Phone number validation is the process of verifying whether a given phone number is valid or not.

It involves checking if the phone number follows the correct format and if it belongs to a valid telephone network. Phone number validation is commonly used in various applications, such as online forms, registration processes, and verification systems, to ensure that users provide accurate and valid contact information.

By activating the phone number validation feature, Stand Out From The Pack™ can now check phone numbers during SMS sending. This ensures that only valid mobile numbers receive messages. Stand Out From The Pack™ utilizes Twilio Lookup, a service that charges per lookup, to verify if a number is a landline. If it is not a valid number, Stand Out From The Pack™ will refrain from sending any messages to that number. This feature helps maintain the quality and efficiency of your SMS campaigns by ensuring that messages are only sent to valid mobile numbers.

IMPORTANT NOTE: Fees do apply with each phone number validation. The validation is done at the time of SMS sending, not during Contact Record creation or importing. 

For more detailed instructions click the link below:

https://help.standoutfromthepack.com/article/details/qXEigcGN6Z6FAMIwEOy5

If you have any specific requests, questions, or concerns, please click here to contact us

You can initiate a call from the Contacts Page, Contact View, or Conversations Section. If a prospect calls back the phone number from a text message or the phone call that they received from your outbound number or a number they found on your website, funnel, etc you you will start to hear incoming call sound on both the desktop as well as your mobile app.

Using Stand Out From The Pack™ as a "softphone" for inbound and outbound calls is an excellent way to communicate with leads. It allows you to make one-time calls or call through lists (aka power dialler) efficiently.

To learn more click the link below:

https://help.standoutfromthepack.com/article/details/GUiH1Ed2RT7hUWHIS29J

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Sending text messages from Stand Out From The Pack™ is simple. First, choose the contact(s) you want to message, then write your message.

When sending an SMS to multiple contacts, you have options. You can send it to everyone at once or schedule it for later. You can also use "drip mode" to send the SMS in batches to control traffic and prevent server overload. For example, if you have 5,000 contacts, you can send the same text in batches of 500.

In the Stand Out From The Pack™ dashboard, you can easily track incoming and outgoing SMS messages in the conversations tab. This allows you to identify who needs a response.

Looking for more information? Check out our help article library

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

Stand Out From The Pack™ has a series of codes called 'Custom Fields' that you can input to customize your message. For example, if you add , the tool will pull all the first names from your selected contacts and pre-populate the SMS with this information.

If you’re unsure what information to customize, Stand Out From The Pack™ provides a dropdown menu with all the different options.

To see all the custom fields available in your account, go to 'Settings' > 'Custom Fields'

There are 2 ways you can send SMS messages in bulk:

*In both cases you must make sure you comply with the Application-to-Person (A2P) messaging rules!

1. Manually using 'Bulk action'

2. Via a workflow

To send messages in bulk manually - Instructions:

To send messages in Bulk manually, you can use the bulk actions:

1. First, enable default settings to stay compliant by going to 'Settings' > 'Business Profile' > 'General'

2. Click checkbox to enable 'Validate Phone numbers when first SMS is sent to a new contact'

3. Click checkbox to enable 'Make SMS Compliant by adding an opt out message'

4. Click checkbox to enable 'Make SMS compliant by adding a sender information'

5. Go to 'Contacts'

6. Select the contacts you want an SMS to go out to

7. Click the 'Send SMS' icon

8. Type your message (use custom values to personalise them).

9. If multiple contacts make sure to send in 'Drip mode'
   (be careful to to send too many at once if you have a new phone number.)
   
   IMPORTANT: There are following fees associated with sending and receiving sms messages, please click here to familiarise yourself.
   

VERY IMPORTANT: Make sure you stay compliant

All messaging transmitted via the platform - regardless of use case or phone number type (e.g., long code, or toll-free) - need to comply with the Application-to-Person (A2P) messaging. All A2P messages originating from the system are subject to this Messaging Policy, which covers messaging rules and /or prohibitions regarding:

1. Consent (“opt-in”): Consent can't be bought, sold, or exchanged. For example, you can't obtain the consent of message recipients by purchasing a phone list from another party. And SMS should only be sent to the opted-in contacts.

2. Revocation of Consent (“opt-out”): The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent so that Individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword.

3. Sender Identification: Every initial message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.

4. Messaging Usage: You should not be sending messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.

5. Filtering Evasion: As noted above, we do not allow content that has been specifically designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been specifically created with the intent to evade these mechanisms.

   We do not permit snowshoeing, which is defined as spreading similar or identical messages across many phone numbers with the intent or effect of evading unwanted messaging detection and prevention mechanisms.

   By default all new Stand Out From The Pack™ accounts will be limited by following sms sending limits:

   Please Note:The daily counter resets every day at midnight 00:00:01 AM UTC. If the limit is reached before the rest time the account is locked for the rest of the time period.

   Day 1 - up to 250 sms messages / day

   Day 2 - up to 500 sms messages / day

   Day 3 - up to 750 sms messages / day

   Day 4 - up to 1,000 sms messages / day

   Day 5 - up to 1,250 sms messages / day

   Day 6 - up to 1,500 sms messages / day

   Day 7 - up to 1,750 sms messages / day

   Day 8th Day & Ongoing - up to 5,000 sms messages / day

   If you required to be able to send more than 5,000 sms messages per day please reach out to support by clicking here

Looking for more information? Check out our help article library

If you plan to send out the same or similar SMS messages to leads, you can create your own SMS templates and save them to use repeatedly.

What’s nice is that when you create your template, you can see how it looks in the preview window to the right of the text box. When you’re happy with the layout, simply save it for future use.

To learn more about how to create and use sms and email templates click the link below:

https://help.standoutfromthepack.com/article/details/LDboK82Qx8Lirh9aNZCz

If you have any specific requests, questions, or concerns, please click here to contact us

If you distribute flyers or run advertisements that include the option to text for more information, you can incorporate this feature into your Stand Out From The Pack™ SMS workflow.

For instance, if your have a physical pamphlet detailing your services, you can offer a textable number for obtaining quotes or prices.

To implement this, you can set up a trigger that automatically generates replies based on the received message. For example, if someone texts "Quotes please" or "Give quote," you can configure the trigger to recognize the word "Quote" in the message content. Once the trigger identifies the word "Quote," an automation will be activated to send a prewritten message related to this topic.

Looking for more information on how to set this up? Click the link below:

https://help.standoutfromthepack.com/article/details/tgx4v0fIUhbCXDRXjgk9

Want us to setup an SMS Opt-In Campaigns for you? No problem! Please click here to book a call with our team so we can better understand your requirements

To enhance your reputation, obtaining reviews is crucial. We have simplified the process for you. Whenever you wish to ask a customer to review your business on Google, simply send them a review request with a single click using the 'Client Check-in' function. This remarkable feature is built into Stand Out From The Pack™'s reputation management.

With this feature, businesses that have reception functions can automatically send review requests after checking in a client for an appointment. For instance, when a client visits your business, you can check them in, and within a few hours, the system will automatically send a review request on your behalf. To enable this feature, go to Settings > Reputation Management and select the radio button labeled "Follow a custom schedule for review requests." Then, scroll down to choose the desired behavior for SMS and Email notifications.

To learn more about review requests, click the link below:

https://help.standoutfromthepack.com/article/details/f3h8BycM9SNwLyFPfTN1

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup a unique automated reputation management system for you? No problem!

Please click here to book a call with us so we can better understand your requirements

Webchat widget will help you significantly boost the number of inquiries and leads. It's one of the easiest ways to generate leads without an ad spend.

Where traditional live chat often results in a bad user experience due to lengthy response times, the Stand Out From The Pack™'s chat widget excels as it opens up a 2-way SMS chat, freeing the user to leave the website but continue the conversation!

You can create a chat widget in Stand Out From The Pack™ to add to a funnel or website page, to increase your opportunities to communicate with clients.

Follow the steps below to create a widget and use it on a funnel or website page click the link below:

https://help.standoutfromthepack.com/article/details/rjKE4MRhbldmWETzshBG

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the Webchat widget and install it on your website for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) by clicking here

Power Dialler is an incredible feature of Stand Out From The Pack™ that automates outbound calls and SMS messages.

It brings numerous benefits to your business and sales team, including:

1. Increased productivity: Power Dialler eliminates manual dialing, enabling sales representatives to make more calls in less time. It automatically dials numbers from a pre-loaded list, saving valuable time and effort.

2. Improved efficiency: With Power Dialler, sales reps can focus on engaging with prospects instead of wasting time on dialling and waiting for calls to connect. This leads to increased efficiency and allows for more meaningful conversations with potential customers.

3. Better call management: Power Dialler offers features like call recording, monitoring, and analytics, empowering managers to track and analyze the performance of your sales team. This enables sales managers to identify areas for improvement and provide targeted coaching and training.

4. Enhanced lead management: Power Dialler seamlessly integrates with customer relationship management (CRM) systems, allowing sales reps to access and update prospect information in real-time. This ensures they have the most up-to-date data at their fingertips, enabling personalized and effective communication with prospects.

5. Reduced downtime: Power Dialler minimizes downtime between calls by automatically moving to the next number on the list as soon as a call ends. This eliminates the need for manual dialling and reduces idle time, maximizing the productivity of sales reps.

6. Scalability: Power Dialler is a scalable solution that can accommodate the needs of growing businesses. It can handle large volumes of calls and can be easily customized to meet specific requirements, making it suitable for businesses of all sizes.

Overall, Power Dialler streamlines the outbound calling process, improves efficiency, and helps your business achieve higher contact rates and better sales results. It's a game-changer for your sales team!

For more information on how to configure this click the link below:

https://help.standoutfromthepack.com/article/details/8wsYpaPzV6hkHS9jAIpI

If you have any specific requests, questions, or concerns, please click here to contact us

Want us to setup the phone number for you? No problem!

Simply purchase our 'Done-for-you Account Setup Package' (You would've been offered one when you signed up with us) if you'd like us to handle the setup of your phone system for you, click here

Otherwise, to set up a phone number your self please login to your Stand Out From The Pack™ account and go to 'Settings' > 'Phone Numbers' and follow instructions on the page.

A whisper message is a short message that you hear on your end of the line when a call is connected. It can help you best serve your customers and have context for a call.

The Whisper Message controls the message played to the person who answers the call when the Call-Connect features are enabled. So we would put something like “Call from Stand Out From The Pack™, press a key” so that you know you’re about to hop on a call from the system and that you need to press a key to connect.

To set up your whisper message, follow instructions by clicking the link below:

https://help.standoutfromthepack.com/article/details/nd99Lzgy1dauVeLR87jW

If you have any specific requests, questions, or concerns, please click here to contact us

The AI Bot for booking appointments in Stand Out From The Pack™ is a powerful feature that uses AI to create natural-sounding conversations.

It integrates contact information and communicates with users via SMS to schedule appointments on the selected calendar.

When you're unable to answer phone calls or messages in person, the booking bot steps in to handle potential bookings for you.

To customize the booking calendar, you can set parameters such as opening hours, duration of each time slot, buffer time between slots, and how far in advance bookings can be made.

You can also create a workflow that automatically sends a text message when someone calls. For example, you can send a message like, "We're currently unavailable. Would you like to book an appointment via text?"

The AI is intelligent and can recognize positive or negative responses. If the response is positive, the bot can send available appointment options for the person to click and book. If the response is negative, the bot can provide alternative options, such as a link for more information.

The AI Chatbot widget is a feature that can be embedded on your website to enable live chat. It's a simple way to provide excellent customer service without being tied to the phone all day.

If there's no live person available, the widget can prompt the recipient to input their phone number to initiate an SMS conversation. The customer will be asked to provide their name, number, and a message, which will then transition the conversation to SMS.

From here, you can respond manually via text or set up automated responses and triggers based on specific keywords.

PRO TIP: Set Up Automatic Out-Of-Hours Responses

When potential customers call outside of your operating hours, you can use the chatbot widget to establish out-of-hours responses. These responses will be automatically triggered at a specified time (based on your office hours) and can include any message of your choice. It's recommended to provide options such as booking opportunities, operating hour details, or the option to request a callback.

For more information about the AI Appointment Booing Bot and how to set it up, please click the link below:

https://help.standoutfromthepack.com/article/details/r8U3O9eQ9GLqyVY7HGSk

Want us to setup the AI Appointment Booking Bot for you? No problem!

Please click here to book a call with us so we can better understand your requirements