Fine Print:

Unless included in your plan, account setup is not included; however, you will be provided with a step-by-step guide. Your account has ‘account credit’ feature (accessible by you via ‘company billing’ section inside your account. Each month your account credit will be top up (subject to your subscription inclusions). When your ‘account credit’ balance reaches zero (or minimum set amount set by you), it will automatically be topped up with $10. This is also referred as ‘auto-recharge’ feature and you may chose to increase this amount to avoid issues with any campaigns you may be running (for example you may have automated workflow that has sms messages programmed around special promotion).

Rates per SMS received/sent and call received/sent may differ per country. For details go to see Twilio ->https://www.twilio.com/sms/pricing/au.

Rates per call received/made may differ per country. For details go to see Twilio -> https://www.twilio.com/voice/pricing/au.

We charge 10% processing fee on top of each email and/or phone service.

Calculations for inclusions on SMS and Calls are shown per Twilio rates for Australia; to see rates for other contries, please check Twilio for more details.

No pro-rata subscription fee refunds for when you cancel between billing cycle. We do not provide refunds for unused account wallet credits when you cancel

Fees for following email and/or phone services are automatically debited from your account credit

-Each 1-minute call (both inbound and outbound)

-Each SMS message sent and/or received (calculated per each 160-character segment)

-Each email sent

-Email validations

-Premium trigger links

-Call recordings

-Phone number validations

-Answering machine detection

-Carrier fees.

-MMS

-MMS Carrier fees

Email / Phone System Fees AU

-Making Calls - $0.12 / min

-Receiving Calls - $0.016 / min

-Sending Emails - $0.001 / email

-Sending Text Messages - $0.084 / every 160 characters

-Receiving Text Messages - $0.012 / every 160 characters

*Phone number not included

Phone number fee in USD (monthly) applies per each number you buy and depending on type of number you chose. Current fees as follows:

-USD $6.50 - Mobile Number

-USD $15 - Toll-Free Number

These are charged by our 3rd party provider Twilio. For details visit https://www.twilio.com/voice/pricing/au

If you’re in US and you do wish to use the phone system there is a A2P 10DLC please note following additional fees will apply per each phone number you purchase:

-USD $4.41 - Brand registration fee (one time)

-USD $1.4-$11 - Monthly campaign fee (monthly recurring; amount depending on the use case type)

-USD $15 - Campaign verification fee (one time)

This is an industry-wide change to improve the Campaign Vetting process with the goal of reducing spam, fraud, and unwanted messaging, and protecting SMS as a trusted communications channel in the U.S. Every messaging provider who services A2P Campaigns is required to conduct this vetting.